Special Orders FAQ

How much extra would I pay for titanium / wood / glass plugs?
It does depend on the type of plug, but on average, titanium costs an extra £2 per plug, and wood and glass costs an extra £2.50 per plug.

I've ordered some made-to-order items / made a special order, and now I want to cancel.
We're sorry you want to cancel your order. We can fully refund you, provided we haven't started your order yet -- we'll send you an email confirming your purchase once we start making your order.

If you cancel AFTER we start making your order and have sent you a confirmation email, we can give you a refund minus 25% to cover our costs.

How long does it take you to make stuff?
It takes us 7-21 days to make your items, though we may do them a bit quicker than that.

What do you make them from? 
Gorgeousness. Gorgeousness, and a wide range of shiny materials .

You don't have my size!
Never fear, we may be able to make you something in your size. Please make a special order request and we'll see what we can do.

Do you make stuff in x material?
Please contact us about this and we'll see what we can do :)

I've received my special order but I don't like it :(
Oh no :( Unfortunately, due to the nature of how a lot of our plugs are made, they can vary from product photos. Colours can also vary because of how they're displayed on individual screens. However, we're not happy unless you're happy, and we can redo your custom order to the same specifications for you free of charge, but you will need to pay to return your items to us, and you'll also need to pay the return postage for us to ship them back to you.