Delivery FAQ


 How much is delivery?

Delivery charges vary depending on the value of the order.

UK Orders
ORDER VALUE
DELIVERY CHARGE
£0.00 – £24.99 £2.50
£25.00 – £49.99 £4.00
£50.00 and over £7.50


international Orders
ORDER VALUE
DELIVERY CHARGE
£0.00 – £34.99 £4.50
£35.00 and over £10.00

 

How long will it take to get my stuff?
UK: Items will be sent Royal Mail 1st Class Standard Delivery/Recorded Delivery as soon as they are ready. Delivery normally takes 1-3 days.
Rest of the World*: Items will be sent by Royal Mail Airmail/International Tracked as soon as they are ready -- please allow eight weeks for delivery (normally takes 14-21 days).

Why is my international order taking so long?
We have found that most of delays are caused by your items sitting around in customs. However, sometimes they can get lost in the system; we get tracking on all items so can usually find out what is going on with it. Please allow up to eight weeks for delivery (four weeks for EU countries).

International delivery is slow. Can things be sped up?
Yes, we can send International Tracked priority shipping to the following countries - please contact us for further information on this shipping type:

EU
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia, Luxembourg, Malta, Netherlands, Portugal, Republic of Ireland, Spain and Sweden

Europe
Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland

Rest of the World
Australia, Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA

Items are shipped after payment has cleared.

Will you pay my Custom's fees?

Unfortunately, no, the buyer responsible for any and all duties and customs charges that may be incurred.

It's been ages and I've not received my item yet.
Please contact us and we'll look into this for you.